At Kaspabuy.shop, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the following conditions:
Return & Refund Conditions:
- Items must be returned within 30 days of delivery.
- Products must be unused, in original condition, and with all original packaging.
- Customers are responsible for return shipping costs. We do not offer free return shipping.
- Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
Non-Refundable Items:
- Personalized or custom-made products.
- Clearance or final sale items.
- Items that show signs of use or damage.
How to Request a Return or Refund:
- Contact our customer support at info@kaspabuy.shop with your order number and reason for return.
- We will provide you with return instructions and the return address.
- Ship the item back to us using a trackable shipping method.
- Once received and approved, we will issue a refund to your original payment method.
If you have any questions, feel free to contact us at info@kaspabuy.shop.
